Service Dept Policies
Schedule
All repairs are scheduled at the time of drop off. We do not do any repairs "while you wait" unless it can be done as a "Walk In". We offer a walk-in service for simpler jobs like flat tire repairs, easy adjustments, etc. These repairs are finished by the end of the day and NOT subject to our minimum fee and intake/ticketing fee.
Intake Fee
All ticketed repairs put on our work schedule are billed a $3.50 supply/disposal/end user fee. Flat tire repairs are excluded.
Cost Estimate Policy
The nature of repair work itself prevents the guaranty of any estimate of cost or completion time. In order to keep administrative costs to a minimum, we adhere to a policy of completing repairs within $45.00 of original written estimate. If an item left with us for repairs requires more than $45 above the written estimate, we will notify you and ask for approval.
Please note: Verbal, conversational, discussed, etc. pricing is NOT a firm quote... at best, this is a rough estimate. We cannot consider any "....they said it would be $XX.XX...."
Update 2020 - Repair part costs are very fluid. Prices can change daily. This is due to the supply problem our industry is facing. EXPECT parts costs to vary between work order write-up and job completion.
Test Ride at Pickup
Once you load your repaired bike and leave with it, you have acknowledged you are satisfied with the work done. PLEASE test ride before you leave. It avoids frustration and time.
Minimum Charge
Our minimum labor charge is $45.00. Flats and walk-ins are excluded.
Old Parts
We do not save any old parts removed during repair work, regardless of condition. If you want parts saved, make sure to note on your repair ticket that you want old parts saved.
Rush Service
We offer rush service on repairs when we have capacity. You can choose overnight, or end of week (Friday) service. Overnight $30. End of Week $15.
Repair Pickups
You may pickup your item after 5pm on the date promised. Delays occur, please contact us first.
Returns/Exchanges/Refunds
ALL REPAIR PARTS ARE FINAL SALES. NO EXCHANGES OR RETURNS. LABOR COSTS CANNOT BE REFUNDED, EXCHANGED, CREDITED, etc.
STORAGE FEES
We charge storage fees! NON-Negotiable. All items that remain here for 7 days after completion are charged a daily storage fee of $3.00. If your item is put into off site storage, you accumulate the $3 per day fee, plus $50 flat off site fee, plus 15% of the original invoice. All storage fees are easily avoided by picking up your item when it is ready. PLEASE CONTACT US ASAP IF PICKING UP YOUR REPAIR UNDER THIS POLICY BECOMES A PROBLEM FOR YOU.