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Service Dept Policies

Service Rates

Labor and service costs are based on $95/HR bench rate.  We do not base rates on the billable hour.

Intake Fee

All ticketed repairs put on our work schedule are billed a $8.00 fee for admin/recycling/supply/disposal/end user costs.  Flat tire repairs and walk-ins are excluded. 



All repairs are scheduled at the time of drop off.   We do not do any repairs while you wait. Turnaround time depends on a variety of factors. When you drop your bike off for service, you will be given an approximate completion date and you will receive a text message when your bike is ready for pickup.  

We offer emergency overnight, or end-of-week repair service when we have capacity.  $40 overnight, $25 end-of-week.


We offer a walk-in service for simpler jobs like flat tire repairs, minor adjustments, etc.,  when we have the capacity.  These repairs are finished by the end of the day and NOT subject to our minimum charge or intake fee.

Repair Pickups

You may pickup your bike once you have received your text or email confirmation.  To inquire on your repair job, our preferred contact method is email or text 475-215-0152.

Cost / Estimate Policy

The nature of repair work itself prevents the guaranty of any estimate of cost or completion time.  In order to keep administrative costs to a minimum, we adhere to a policy of completing repairs within $30.00 of original formal written estimate.  If an item left with us for repairs requires more than $30 above the formal written estimate, we will notify you and ask for approval.   

Please note:  Verbal, conversational, discussed, etc.  pricing is NOT a firm quote... at best, this is considered only a rough estimate. NO ONE at Smart Cycles will ever guaranty a repair cost verbaly.

Inspect and Test Ride at Pickup

Once you load your repaired bike and leave with it, you have acknowledged you are satisfied with the work done.  PLEASE inspect your bike & test ride before you leave.  It avoids frustration and saves time.

Minimum Charge

Our minimum labor charge is $45.00.  Flats and simple walk-in jobs may be excluded.

Old Parts

We do not save any old parts removed during repair work, regardless of condition.  If you want parts saved, make sure to note on your repair ticket that you want old parts saved.

Rush Service

We offer rush service on repairs when we have capacity.  You can choose overnight, or end of week (Friday) service. Overnight $40.  End of Week $25.  Inquire about RUSH service when you drop your bike off.




We charge storage fees.  NON-Negotiable.  All items that remain here for 7 days after completion are charged a daily storage fee of $3.00.  If your item is put into off site storage, you accumulate the $3 per day fee, plus $50 flat off site fee, plus 15% of the original invoice.  All storage fees are easily avoided by picking up your item when it is ready.  PLEASE CONTACT US ASAP IF PICKING UP YOUR REPAIR in a timely manner BECOMES A PROBLEM FOR YOU. 

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