Service Dept Policies

Schedule

All repairs are scheduled at the time of drop off.   We do not do any repairs "while you wait" unless it can be done as a "Walk In".  We offer a walk-in service for simpler jobs like flat tire repairs, easy adjustments, etc.  These repairs are finished by the end of the day and NOT subject to our minimum fee and intake/ticketing fee.

Intake Fee

All ticketed repairs put on our work schedule are billed a $3.50 supply/disposal/end user fee.  Flat tire repairs are excluded.

Cost Estimate Policy

The nature of repair work itself prevents the guaranty of any estimate of cost or completion time.  In order to keep administrative costs to a minimum, we adhere to a policy of completing repairs within $45.00 of original written estimate.  If an item left with us for repairs requires more than $45 above the written estimate, we will notify you and ask for approval.   

Please note:  Verbal, conversational, discussed, etc.  pricing is NOT a firm quote... at best, this is a rough estimate.  We cannot consider any "....they said it would be $XX.XX...." 

Update 2020 - Repair part costs are very fluid.  Prices can change daily.   This is due to the supply problem our industry is facing.  EXPECT parts costs to vary between work order write-up and job completion.

Test Ride at Pickup

Once you load your repaired bike and leave with it, you have acknowledged you are satisfied with the work done.  PLEASE test ride before you leave.  It avoids frustration and time.

Minimum Charge

Our minimum labor charge is $45.00.  Flats and walk-ins are excluded.

Old Parts

We do not save any old parts removed during repair work, regardless of condition.  If you want parts saved, make sure to note on your repair ticket that you want old parts saved.

Rush Service

We offer rush service on repairs when we have capacity.  You can choose overnight, or end of week (Friday) service. Overnight $30.  End of Week $15.

Repair Pickups

You may pickup your item after 5pm on the date promised.  Delays occur, please contact us first.

Returns/Exchanges/Refunds

ALL REPAIR PARTS ARE FINAL SALES. NO EXCHANGES OR RETURNS.   LABOR COSTS CANNOT BE REFUNDED, EXCHANGED, CREDITED, etc.

STORAGE FEES

We charge storage fees!  NON-Negotiable.  All items that remain here for 7 days after completion are charged a daily storage fee of $3.00.  If your item is put into off site storage, you accumulate the $3 per day fee, plus $50 flat off site fee, plus 15% of the original invoice.  All storage fees are easily avoided by picking up your item when it is ready.  PLEASE CONTACT US ASAP IF PICKING UP YOUR REPAIR UNDER THIS POLICY BECOMES A PROBLEM FOR YOU. 

CALL US

Tel: 203-831-9144 | 203-855-1371

1-888-711-BIKE

EMAIL US
STORE HOURS

Mon and Tuesday - Closed

Wed & Fri - 10-6  Thurs 12-7, Sat 10-4

Sunday 12-4 (March-August & Dec.)

Serving Riders for 25 YEARS!
OUR SERVICES

- Bicycle Sales, Assembly, Accessories

- Bicycle Repairs
- Car Racks

- Pickup and Delivery

- Bicycle Painting and Restoration

- Wheel Building & Frame Alignment

- We Offer Financing

- Consignments

VISIT US

303 Strawberry Hill Ave

Norwalk, CT 06851 USA

1/2 mile east of Stew Leonard's, right off Route 1.

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